Ideas

feedback-loop We want to make this forum as developer-friendly as possible. This category helps us source ideas from the community and refine them to features and improvements to bring back to the community.

Topic	Replies	Views	Activity
About the Ideas category Ideas	0	785	December 23, 2019
Change onExternalEvents timeout & enable custom responses feedback-loop seeking-opinions , middleware	15	1957	July 25, 2022
Server Method Invocation Timeout Ideas freshworks-cli , serverless	12	967	December 24, 2021
onTicketUpdate works only for ticket properties, but not works for custom fields in serverless app Ideas serverless	5	1141	June 21, 2021
Show Apps based on agent's role feedback-loop seeking-opinions	2	590	November 30, 2021
Fix custom field usage for Assets in FreshService - display_id is not available Ideas rest-api , freshservice	7	921	April 24, 2024
Bring async/await support to FDK feedback-loop incorporated	17	2908	November 25, 2021
Request for a bunch of enhancements to fdk Ideas freshworks-cli	1	631	December 11, 2020
API for uploading images for Freshdesk solution article Ideas freshdesk	11	2218	July 24, 2023
Is there any possibility to add onAppUpdate, onAppSave events in app setup events and API for checking the user's current pricing plan in Freshdesk? Ideas freshdesk , middleware	7	965	October 26, 2022
[Feature] Show number of installs an app has in the marketplace gallery Ideas	2	514	February 13, 2022
Request child ticket information in the onTicketCreate event payload Ideas serverless , freshdesk , backend-events	3	691	August 2, 2021
Ability to install Applications for specific Agents Ideas freshservice , marketplace-app	0	605	July 31, 2020
Feature Request in Crayons UI feedback-loop seeking-opinions	3	962	April 28, 2020
Detect app was disabled Ideas freshworks-cli , serverless , freshdesk	3	613	September 14, 2023
Updating settings does not reflect on app until hard reload the page feedback-loop seeking-opinions	14	2132	June 14, 2023
Is it possible to get all Users/Owners roles using Freshworks API Ideas freshsales-suite	5	708	February 24, 2023
Restrict the app to certain roles / groups during app installation Ideas iparam	0	612	May 31, 2021
Unable to validate, pack and submit a config-only app Ideas freshworks-cli	2	739	March 11, 2021
Resize width of CTI app widget Ideas freshworks-cli , cti	3	558	March 2, 2021
Behavior difference in running CTI App locally Ideas interface-method , freshworks-cli , cti , freshdesk	0	519	February 8, 2021
Support for environment variables in serverless apps Ideas serverless , freshworks-cli	3	747	December 15, 2020
API for downloading the print preview of the ticket Ideas rest-api , freshdesk	5	1236	December 9, 2020
Get detailed status history/ticket activities of a Freshdesk ticket via API Ideas rest-api , freshdesk , activities-api	12	4489	January 26, 2024
How to update custom fields of Asset Types using REST API? Ideas freshservice , rest-api	7	1921	January 2, 2024
Sample code for using react in custom installation page Ideas app-installation , react , freshworks-cli	13	871	April 20, 2023
Access Projects in FreshService Mobile App Ideas freshservice	3	577	March 21, 2023
APIs for Freddy Self Service not available? Ideas freshdesk	2	586	July 12, 2021
Subject or Description Update Event Ideas freshservice	4	651	June 23, 2021
Server Method Invocation taking way too long on cold start Ideas smi	0	494	February 11, 2021