I have issues with deleting/editing conversations that are created by the person who created the ticket (customer) (while I have no problems with deleting any conversations created by myself as agent or by another agents).
I receive the following error message:
“message”: “You are not authorized to perform this action.”
As I see, customer’s notes don’t even have a Delete and Edit button in the user’s interface, but there are no restriction described in the “Delete a conversation” API documentation section, so maybe there’s a method to delete ALL conversations, not only those that are created by agents? Thanks!