Ability to resize the app placeholders

Hi!

We are working on building a Freshdesk app and had a few clarifying questions.

  • We’ve created an app using the FDK that currently sits in the ticket sidebar. However, it’s quite small and cutoff. Are there any ways that we might enlarge our app within the sidebar? And if not do you have any suggestions for how we could integrate our app so it is larger?

  • We understand it is not possible to add an app to the ‘add ticket’ page unless it is appended to the contact details widget. Are there any workarounds? And if not are there plans to support 3rd party apps on this page in the future?

Thank you in advance for any insight!

@Henry_Kremer
Good Day!

We’ve created an app using the FDK that currently sits in the ticket sidebar. However, it’s quite small and cutoff. Are there any ways that we might enlarge our app within the sidebar? And if not do you have any suggestions for how we could integrate our app so it is larger?

you can use client.instance.resize({ height: “500px” }); to increase height of the app.
kindly refer this to doc for more reference

We understand it is not possible to add an app to the ‘add ticket’ page unless it is appended to the contact details widget. Are there any workarounds? And if not are there plans to support 3rd party apps on this page in the future?

you can render the app in the ticket create page as well, kindly refer to this doc for a list of placeholder support in freshdesk

Hope it helps :slight_smile:

Thanks

1 Like

Apart from what @Santhosh has shared above, in case you are looking all the placeholders available, I recommend you look at this sample:

By “Add Ticket” I suppose you are meaning the page that opens up right after clicking [ + New ] button on top right corner in Freshdesk from ticket list page. Yes, currently there is only one placeholder available for apps — to load in contact details widgets.

Could you let us know how and what extra placeholders on this page will help you build the app you imagine? We can convert this to a feedback item if the use case you describe gets enough weightage.

1 Like

Thank you both @Santhosh and @Saif for your detailed responses.

Is it not possible to increase the width of the ticket sidebar?

I meant this in reference to the “new ticket” page. Since currently only one placeholder is available there.

@Henry_Kremer
You can’t increase the width of the ticket sidebar, only height is supported.