We are working on building a Freshdesk app and had a few clarifying questions.
We’ve created an app using the FDK that currently sits in the ticket sidebar. However, it’s quite small and cutoff. Are there any ways that we might enlarge our app within the sidebar? And if not do you have any suggestions for how we could integrate our app so it is larger?
We understand it is not possible to add an app to the ‘add ticket’ page unless it is appended to the contact details widget. Are there any workarounds? And if not are there plans to support 3rd party apps on this page in the future?
Thank you in advance for any insight!