Access Denied Configuring SSO

Hi, can somebody please help me.

I have setup a custom policy for only my contacts. (Agents policy is working great).

When i use the custom URL created as part of the policy
(https://<client_id>.freshworks.com/login/auth/contacts), I get the following error: {"error":"access_denied","error_description":"Access Denied"}

@Rubha_shree

By any chance do you happen to have any insights to help @Stephen_Lears here?

Hi @Stephen_Lears ,

When you are trying to access the custom policy URL, client_id and redirect_uri are the mandatory query parameters that needs to be passed. So the url will be like

https://<client_id>.freshworks.com/login/auth/contacts?client_id=<client_id>&redirect_uri=<redirect_uri>.

The values for these params will be given by the products for which the custom policy was created.

@Saif Please help them get these values from the products team.

1 Like

Hi @Stephen_Lears

Would you please let us know which product you are working with? I see it’s over 15days. Do you still need help?