We would like to add a Popular Articles / Latest Articles section to our customer-facing portal but cannot seem to find out how to do this. This would preferably be a list of articles within our knowledge base that have been accessed the most times in the past month, for example.
I have seen this implemented by other companies using Freshdesk and so was wondering if anyone can point me in the right direction, please?
@Ayoub_Sebtane,
Good Day!
you can create a folder called popular/latest Articles in the solution section, and group the solutions in the respective folder