Currently there is no way for a user that fills out a service request to include a screen capture of an issue they are having. This is allowed for an incident ticket but not for a service request. Please add this feature so I can use freshservice for allowing users to turn in a bug or just to better document a request they have.
Welcome to the community!
currently it is not possible right now, mean while I will check with the product team regarding this and get back to you at the earliest, stay tuned
we are allowing attachments in the service items settings page, you can make use of this to upload the screen capture.
hope it helps
I appreciate creating this topic. But it appears like Freshservice having the ability to allow users to attach a screen capture looks like a feature that the product needs to prioritze. If that guess is correct, I’d encourage you discuss this in the Freshservice User Community - Ask the Freshservice community | Community
Otherwise, if you see I am wrong there, could you maybe elaborate on if you are looking for a way to customize or extending Freshservice using APIs, SDKs or portal customization?