API error - unknown ssl protocol when using curl

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Hi,

We are trying to get the list of agents using Freshdesk API. Our call looks like this

curl -v -u ‘APIKeyHere:X’ “Content-Type: application/json” -X GET “https://bradypdc.freshdesk.com/api/v2/agents”

We are getting following error
Connected to bradypdc.freshdesk.com (52.3.12.47) port 443 (#1)

  • successfully set certificate verify locations:
  • CAfile: C:\Curl\curl-ca-bundle.crt
    CApath: none
  • SSLv3, TLS handshake, Client hello (1):
  • Unknown SSL protocol error in connection
  • Closing connection 1
    curl: (35) Unknown SSL protocol error in connection

Not sure if anyone has faced this issue before?

Thanks,
Mahesh Nerlekar

2

HI @maheshnerlekar,

Welcome to the community! :tada:

Are you using this API inside the Freshworks app? Or outside our platform using any other HTTP client?
Or does it always return the same error regardless of the environment and method?