API for uploading images for Freshdesk solution article

Feedback
#1

It appears during the April 2020 update of the FreshDesk API, an unannounced change removed the ability to upload base64 encoded images in the solution article body. I now receive an error: article_base64_content_error ‘Failed to update article as Base64 images are not supported’.

Images can be uploaded in a solution article via the UI (it uploads to S3 behind the scenes), but this capability was not available in the API. Base64 encoded images were being used until this functionality became available. Now it appears we cannot create solution articles with images anymore. This has broken our publishing workflow.

What can we do now? I’m aware handling the image hosting myself is an option, but that’s not ideal.

2 Likes
#3

@Sam_Richards,

We are working with the Freshdesk product team to find out the optimal way to suggest you here. Are you still facing this issue? Were you able to discover any alternative?

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#4

Yes we still have the issue and have a workaround by hosting the images elsewhere. If an API for image uploads is made available (even if it generates the necessary authenticated S3 link as per the UI) this would be sufficient.

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#5

Hi Sam, We have submitted your feature request to Freshdesk product team.