Hi All,
I am having reqirement to check no.of childs created to service request.For that i am using the following API https://freshservice domain/api/v2/tickets/ticketId?include=related_tickets.
If i am creating one child then in backend logs i am getting related obj as { child_ids: [ 1239 ] } but if i am creating more than one childs i am getting empty object in backend logs. can you check and help me to continue my work.
FYI i am providing the screen recording here.
Vidyard Recording?
I tried in postman in postman i am getting correct response i am attaching screen shot here.
And my code is here.
var url = `https://${FS_domain}/api/v2/tickets/${ticket_id}?include=related_tickets`;
var headers = {
"Authorization": `Basic <%= encode(iparam.api) %>`
};
var options = {
headers: headers
};
console.log(url);
$request.get(url, options).then(function (data) {
var relTick_data = JSON.parse(data.response);
// console.log(relTick_data);
var ticketId = relTick_data.ticket.id;
console.log("Ticket id------>"+ticketId);
var dataObj = relTick_data.ticket.related_tickets;
console.log("Releated ticket obj");
console.log(dataObj);
}, function (error) {
console.log("i am in error block");
console.log(error);
});