We have a working call to freshDesk for tickets, however if that fails at the weekend and we restart the service we hit the 300 page limit. We are using the updated_since filter, however I cannot see another filter option such as “updated_before” that would allow us to catchup the tickets without hitting this 300 limit. Is there a way to filter the API call like this?
current API call example;
https://domain.freshdesk.com/api/v2/tickets?updated_since=2022-06-24T00:00:00
I am after something like;
https://domain.freshdesk.com/api/v2/tickets?updated_since=2022-06-26T00:00:00&updated_before=2022-06-25T00:00:00