App déployed , unique api key used?

[aliweb88]

Hello,

I deployed a custom application but today I find myself with error 429, linked to problems using the API key

All my agents are on the same IP. and I have the impression that the agents are currently all using the same api key

I want to know how to deploy my application to everyone, but that they can modify their api key to avoid error 429

thanks for the help

[Saif (Saif Ali Shaik)]

It is possible that multiple agents/admins can get their own API keys. But the app can be installed only by Admin. The usual result is admin’s use their API keys to install the app.

Before I can answer further, The 429 Error code is returned when there are too many requests. By any chance, do you know if this error is thrown by the app platform or the Freshdesk API? If you don’t, please share the screenshots of the error?

[aliweb88]

This error message happens often

I happen to have another one quite randomly that returns with a unique id, but I didn’t get it ^^’ so I can’t share a screenshot. often on requests in client.request

It is possible that multiple agents/admins can get their own API keys. But the app can be installed only by Admin. The usual result is admin’s use their API keys to install the app.

How do I get my agents to use their own API key to use the app?

finally is there a method that would allow the modification of the api key by an agent or an automated way?

thanks for the help

[Saif (Saif Ali Shaik)]

@aliweb88 - This appears like an error that is thrown by the platform. It is possible for you to extend the rate limits by placing a request with the required justification.

The following article will elaboratively explain the steps.

Get assistance in extending platform API limits for your apps

Why and what you primarily need? Freshworks Developer Platform provides rate limits to ensure fair usage of resources across all apps running on the platform. Usually, these limits are enough for most apps in production. However, we realize that a few use-cases and accounts with more users might require higher limits. If you ever run into a similar situation, the below-mentioned fields are what you essentially need for creating a request: Account Domain: provide the domain URL of your Freshw…

Agents cannot use their own API key in their apps, it is currently a feature request in the form of Authentication by agents to consume APIs for their apps.