Append a recording URL as html in ticket description

Hi,

I am trying to embed a audio url(screenshot1) in ticket description via POST /v2/tickets API. I want the look and feel as in screenshot2 , my question is that possible or only screenshot1 implementation is possible ?
Thanks in Advance!


@Himanshu_Sehgal ,
Hi, I think you are not able to create custom HTML inside ticket description page.
so technically it is not possible to include the audio tag in ticket description.
you can add the audio as the link or add it as an attachment is the only way to show it in the description.

Hope it helps :slight_smile:

Thanks

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Hi Santhosh,

Actually I was able to achieve the same(check screenshot) . I just don’t know whether it’s advisable/a good practice :sweat_smile:

Thanks!

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@Himanshu_Sehgal ,
Good Day!
it seems to be good! but you need to change the UI and explicitly tell the users about the audio recording,
other wise will be bit confusing for the customer

Hope it helps :slight_smile:

Thanks

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