Asana app timeout issue

One of the Freshdesk customers tried to install the Asana marketplace app built by us. On the iparam page after getting the credentials, the app will make an Asana project list API call to verify the credentials, but this API is taking more time to respond as there are many projects that are there in Asana. The same API call is used inside the app to show the list of projects inside the ticket details page.

Please advise whether we can use the Axios library to make the request API calls instead of FDK Request API calls to overcome the issue.

Hi Kishore,
As long as the app is not sending api key or any sensitive information, Axios library can be used. However, we highly recommend using fdk Request API and instead, use Asana project list API with query parameters so only necessary projects are returned.