Yes, that’s right, in Brazil we have some companies that ask for this customization, today we access via api to bring the tickets from this contact, but we are using an alternative method of authentication! We would like to do a more professional authentication!
Hello Saif, it is a mobile application for opening tickets, so the customer needs to login to the application to open tickets, I would like to use the freshdesk portal authentication method if possible!
I just confirmed with the team that we haven’t thought through the of Freshworks being the Auth provided for Mobile app client. So, unfortunately, we don’t have a better solution.
Shall I convert this as a feedback item for out teams to pick up when this could become available?
Hi there, has there been any updates on this, really would like to customize the create ticket flow, but user needs to be authenticated towards freshdesk to validate if this user is allowed to create tickets and to which company the user belongs.