Automatically search articles based on Description field in customer portal

[Leah_James]

Is it possible to listen to the Description field on the new ticket form in the customer portal and display related articles based on the keywords entered in the field?

Currently, when we type in keywords in the Subject field and move to another field, related articles are displayed on the right side of the page. Is it possible to replicate this behaviour for the Description field as well using code?

[shravan.balasubraman (Shravan)]

Hello Leah. Good day! Sorry for checking on this late

This can be solved by building an app for the new ticket page in the portal. This will be rolled out by us soon (this week). Please look out for announcements in community

Regards
Shravan