Hope everyone is keeping well.
I am trying to find a way to capture the CC address added in a custom single line text field by the customer and set the value of the CC field using Interface API. I would like this to happen for the onTicketCreate event but it looks like it is not possible to use the interface.trigger function in a serverless app.
This is because I do not want to restrict the ability to create a ticket on the portal to just logged-in users but want the CC field to be editable. However, the CC field is only displayed to logged-in users who are trying to create a ticket.
Could someone please help me out with any suggestions or workarounds?