Bot triggering multiple times

We are planning to launch a bot for one of our WhatsApp API numbers. For that, we have arranged everything. But we need a few changes in bot triggering actions.

Our requirement is we need to trigger a bot for a user only once. Even after resolving the conversation if user reaches out again the bot shouldn’t trigger this is our requirement.

Can anyone help me with this?

Hey @Raghava_Vemireddy, If you are using Freshbots to launch and facing this issue, reach out to https://support.freshbots.ai

If you are building apps and got stuck with anything related to the developer platform, use this place as a source of help.