Bug: Contact page app not visible in Freshdesk

App Platform
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1

Hi, just wanted to report a bug for the current Freshdesk version here.

When installing a contact page app in a new Freshdesk environment the app does not show, even after refreshing the window. However when updating the app with the exact same app-file the app does show on the contact pages.

Additional info:

  • App location = contact_sidebar
  • Node = 12.22.0
  • fdk = 7.1.2

Kind Regards,

3

@Timothy,
Good Day!
Are you running the app locally or publishing it as a custom app?

Thanks

4

Hi @Santhosh ,

It happens when we install a custom app. And only on the first time it is installed. After updating it with the same file everything is good. We have seen this with several apps.

Kind Regards,

5

@Timothy,
Let me check and get back to you at the earliest

Thanks

6

@Timothy
I had tested it in one of my accounts and it is working perfectly, Can you please share with me your app zip to debug what is wrong with that code?

Thanks

7

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