Cannot create a ticket with attachments in node.js

Product
1

I have a Node API that receives a formData payload and forwards it to the Freshdesk API.

My code looks like this:

const formData = new FormData();
    Object.keys(payload).forEach((key) => {
      if (!payload[key]) return;
      if (key === 'attachments') {
        for (let i = 0; i < payload[key].length; i++) {
          const file = payload[key][i];
          const stream = Readable.from(file.buffer);
          formData.append('attachments[]', stream, {
            filename: file.originalname,
            contentType: file.mimetype,
          });
        }
      } else {
        formData.append(key, JSON.stringify(payload[key]));
      }
    });
    const res = await axios({
      method,
      url: `https://${process.env.FRESHDESK_BASE_URI}.freshdesk.com/api/v2/${uri}`,
      data: formData,
      auth: {
        username: process.env.FRESHDESK_API_KEY,
        password: null,
      },
    });

The response of the freshdesk api is an odd http response :

HTTP/1.1 0 Unknown Reason-Phrase
Status: 0
X-FD-Queue-Time: 2.003
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Date: Fri, 30 Apr 2021 08:56:00 GMT
Connection: close
X-Powered-By: Phusion Passenger 6.0.4

And the ticket is not created

Any help?

2

Hi,

Strange error. Could you possibly log the error statement in the Node API and share it?
The error which you shared seems like a cURL response. And looking through stack overflow, status code 0 means nothing in HTTP and depends on the client.

2 Likes
3

Hi

This is the node output:

{
  status: 200,
  statusText: 'OK',
  headers: {
    date: 'Fri, 30 Apr 2021 10:16:03 GMT',
    'transfer-encoding': 'chunked',
    connection: 'close',
    'x-fw-ratelimiting-managed': 'true',
    'x-ratelimit-total': '160',
    'x-ratelimit-remaining': '158',
    'x-ratelimit-used-currentrequest': '1',
    'x-envoy-upstream-service-time': '11',
    'x-trace-id': '00-52ac62facbae5a2e7c7c070b978628fd-512477f454775b5a-01',
    server: 'fwe',
    'x-request-id': '6a9dd5e0-be9c-9d2b-ab46-278f884645ee'
  },
  config: {
    url: 'https://[MY DOMAIN].freshdesk.com/api/v2/tickets',
    method: 'post',
    data: FormData {
      _overheadLength: 896,
      _valueLength: 83,
      _valuesToMeasure: [Array],
      writable: false,
      readable: true,
      dataSize: 0,
      maxDataSize: 2097152,
      pauseStreams: true,
      _released: true,
      _streams: [],
      _currentStream: null,
      _insideLoop: false,
      _pendingNext: false,
      _boundary: '--------------------------629128260097330139373980',
      _events: [Object: null prototype],
      _eventsCount: 1
    },
    headers: {
      Accept: 'application/json, text/plain, */*',
      'Content-Type': 'application/x-www-form-urlencoded',
      'User-Agent': 'axios/0.21.1'
    },
    auth: { username: '[MY API KEY]', password: null },
    transformRequest: [ [Function: transformRequest] ],
    transformResponse: [ [Function: transformResponse] ],
    timeout: 0,
    adapter: [Function: httpAdapter],
    xsrfCookieName: 'XSRF-TOKEN',
    xsrfHeaderName: 'X-XSRF-TOKEN',
    maxContentLength: -1,
    maxBodyLength: -1,
    validateStatus: [Function: validateStatus]
  },
  request: <ref *1> ClientRequest {
    _events: [Object: null prototype] {
      abort: [Function (anonymous)],
      aborted: [Function (anonymous)],
      connect: [Function (anonymous)],
      error: [Function (anonymous)],
      socket: [Function (anonymous)],
      timeout: [Function (anonymous)],
      prefinish: [Function: requestOnPrefinish]
    },
    _eventsCount: 7,
    _maxListeners: undefined,
    outputData: [],
    outputSize: 0,
    writable: true,
    destroyed: false,
    _last: true,
    chunkedEncoding: true,
    shouldKeepAlive: false,
    _defaultKeepAlive: true,
    useChunkedEncodingByDefault: true,
    sendDate: false,
    _removedConnection: false,
    _removedContLen: false,
    _removedTE: false,
    _contentLength: null,
    _hasBody: true,
    _trailer: '',
    finished: true,
    _headerSent: true,
    _closed: false,
    socket: TLSSocket {
      _tlsOptions: [Object],
      _secureEstablished: true,
      _securePending: false,
      _newSessionPending: false,
      _controlReleased: true,
      secureConnecting: false,
      _SNICallback: null,
      servername: '[MY DOMAIN].freshdesk.com',
      alpnProtocol: false,
      authorized: true,
      authorizationError: null,
      encrypted: true,
      _events: [Object: null prototype],
      _eventsCount: 10,
      connecting: false,
      _hadError: false,
      _parent: null,
      _host: '[MY DOMAIN].freshdesk.com',
      _readableState: [ReadableState],
      _maxListeners: undefined,
      _writableState: [WritableState],
      allowHalfOpen: false,
      _sockname: null,
      _pendingData: null,
      _pendingEncoding: '',
      server: undefined,
      _server: null,
      ssl: [TLSWrap],
      _requestCert: true,
      _rejectUnauthorized: true,
      parser: null,
      _httpMessage: [Circular *1],
      [Symbol(res)]: [TLSWrap],
      [Symbol(verified)]: true,
      [Symbol(pendingSession)]: null,
      [Symbol(async_id_symbol)]: 3980,
      [Symbol(kHandle)]: [TLSWrap],
      [Symbol(kSetNoDelay)]: false,
      [Symbol(lastWriteQueueSize)]: 0,
      [Symbol(timeout)]: null,
      [Symbol(kBuffer)]: null,
      [Symbol(kBufferCb)]: null,
      [Symbol(kBufferGen)]: null,
      [Symbol(kCapture)]: false,
      [Symbol(kBytesRead)]: 0,
      [Symbol(kBytesWritten)]: 0,
      [Symbol(connect-options)]: [Object],
      [Symbol(RequestTimeout)]: undefined
    },
    _header: 'POST /api/v2/tickets HTTP/1.1\r\n' +
      'Accept: application/json, text/plain, */*\r\n' +
      'Content-Type: application/x-www-form-urlencoded\r\n' +
      'User-Agent: axios/0.21.1\r\n' +
      'Host: [MY DOMAIN].freshdesk.com\r\n' +
      'Authorization: Basic [AUTHORIZATION]\r\n' +
      'Connection: close\r\n' +
      'Transfer-Encoding: chunked\r\n' +
      '\r\n',
    _keepAliveTimeout: 0,
    _onPendingData: {},
    agent: Agent {
      _events: [Object: null prototype],
      _eventsCount: 2,
      _maxListeners: undefined,
      defaultPort: 443,
      protocol: 'https:',
      options: [Object],
      requests: {},
      sockets: [Object],
      freeSockets: {},
      keepAliveMsecs: 1000,
      keepAlive: false,
      maxSockets: Infinity,
      maxFreeSockets: 256,
      scheduling: 'lifo',
      maxTotalSockets: Infinity,
      totalSocketCount: 1,
      maxCachedSessions: 100,
      _sessionCache: [Object],
      [Symbol(kCapture)]: false
    },
    socketPath: undefined,
    method: 'POST',
    maxHeaderSize: undefined,
    insecureHTTPParser: undefined,
    path: '/api/v2/tickets',
    _ended: true,
    res: IncomingMessage {
      _readableState: [ReadableState],
      _events: [Object: null prototype],
      _eventsCount: 3,
      _maxListeners: undefined,
      socket: [TLSSocket],
      httpVersionMajor: 1,
      httpVersionMinor: 1,
      httpVersion: '1.1',
      complete: true,
      rawHeaders: [Array],
      rawTrailers: [],
      aborted: false,
      upgrade: false,
      url: '',
      method: null,
      statusCode: 200,
      statusMessage: 'OK',
      client: [TLSSocket],
      _consuming: true,
      _dumped: false,
      req: [Circular *1],
      responseUrl: 'https://[MY API KEY]:@[MY DOMAIN].freshdesk.com/api/v2/tickets',
      redirects: [],
      [Symbol(kCapture)]: false,
      [Symbol(kHeaders)]: [Object],
      [Symbol(kHeadersCount)]: 22,
      [Symbol(kTrailers)]: null,
      [Symbol(kTrailersCount)]: 0,
      [Symbol(RequestTimeout)]: undefined
    },
    aborted: false,
    timeoutCb: null,
    upgradeOrConnect: false,
    parser: null,
    maxHeadersCount: null,
    reusedSocket: false,
    host: '[MY DOMAIN].freshdesk.com',
    protocol: 'https:',
    _redirectable: Writable {
      _writableState: [WritableState],
      _events: [Object: null prototype],
      _eventsCount: 2,
      _maxListeners: undefined,
      _options: [Object],
      _ended: true,
      _ending: true,
      _redirectCount: 0,
      _redirects: [],
      _requestBodyLength: 281926,
      _requestBodyBuffers: [],
      _onNativeResponse: [Function (anonymous)],
      _currentRequest: [Circular *1],
      _currentUrl: 'https://[MY API KEY]:@[MY DOMAIN].freshdesk.com/api/v2/tickets',
      [Symbol(kCapture)]: false
    },
    [Symbol(kCapture)]: false,
    [Symbol(kNeedDrain)]: true,
    [Symbol(corked)]: 0,
    [Symbol(kOutHeaders)]: [Object: null prototype] {
      accept: [Array],
      'content-type': [Array],
      'user-agent': [Array],
      host: [Array],
      authorization: [Array]
    }
  },
  data: 'HTTP/1.1 0 Unknown Reason-Phrase\r\n' +
    'Status: 0\r\n' +
    'X-FD-Queue-Time: 2.375\r\n' +
    'X-XSS-Protection: 1; mode=block\r\n' +
    'X-Content-Type-Options: nosniff\r\n' +
    'Date: Fri, 30 Apr 2021 10:16:03 GMT\r\n' +
    'Connection: close\r\n' +
    'X-Powered-By: Phusion Passenger 6.0.4\r\n' +
    '\r\n'
}
1 Like
4

Since there’s a X-Powered-By: Phusion Passenger 6.0.4 in the response, I suspect it is an actual response from the freshdesk API

5

Ok we figured it out, if it helps anyone:

We were missing boundary headers

works:

{
  'content-type': 'multipart/form-data; boundary=--------------------------350060439213950768398864'
}

doesn’t work:

{
  'content-type': 'multipart/form-data;'
}

in order to generate the boundary header, we added this:

 const res = await axios({
      method,
      url: `https://${process.env.FRESHDESK_BASE_URI}.freshdesk.com/api/v2/${uri}`,
      data: formData,
-      auth: {
+      headers: formData.getHeaders(),
+      auth: {
        username: process.env.FRESHDESK_API_KEY,
        password: null,
      },
    });
4 Likes