Capture custom field modification

Hi All,

We have a requirement to send notification other system whenever there is an modification in the custom mandatory field of the Freshservice account.

@Sateshsoundar_Namasi,
Good Day!
you are able to listen for the custom field change event via event methods and trigger the webhook using external events on the external system via SMI to get it updated.

you can refer external events and SMI for more reference

Hope it helps :slight_smile:

Thanks

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Hi @Santhosh ,

Thanks for the response.

We are looking for the modification of custom fields properties.

We need to capture the fields update as shown in the above screen.

You will need to not just modify the value of custom fields, but the change the label (or options associated) of the custom field itself?

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Hi @Saif

The use case is when we create a new custom field or when we delete a custom field the app should capture the event and sent to other system.

Other use case is if the custom field is a mandatory and then it is modified to non-mandatory field that event also should be captured and sent to the other system.

Another use case is if the custom field is dropdown and a value is added or deleted then the particular event should be captured and sent to the other system.

@Sateshsoundar_Namasi,

unfortunately, it is not possible to modify the custom field via API.

you can use this :point_down: for event change

Hope it helps :slight_smile:

Thanks