Hi Community.
Im trying to solve an issue for a customer.
They have an app created by a freshworks partner that inserts a signature based on what email that is chosen in the form:
The problem is that the app upon load inserts the default signature.
Therefore i thought that a custom app could remove the content inside the description field:
Unfortunately i can’t find a way to remove it using the interface api. Is it even possible to do so. But it should be possible since the signature app already inserts content into that field.
i tried using this script: [doesn’t work]
client.interface.trigger("setValue", { id: "description", value: "Text to be inserted" })
.then(function (data) {
console.log("result", data);
}).catch(function (error) {
console.log("error", error);
});
But the method for requester works:
client.interface.trigger("setValue", { id: "requester", value: "James@freshdesk.com" })
.then(function (data) {
console.log("result", data);
}).catch(function (error) {
console.log("error", error);
});
Has anybody had any success in changing the description field?
Br // Jonathan