Would like to “lock down” a ticket that has the status closed. So I made an app that disables the reply and note button and some other fields. That part works!
Problem is that the keyboardshortcuts “r” and “n” also still work.
Is there a way to disables these shortcuts? (with out turn them off on all tickets)
@Octopus,
Good Day!
it is not possible to turn off the shortcuts for selective tickets (closed tickets)
Hope it helps 
Thanks
Understood that after reading the documentation, One could wonder why I can disable the Reply and Add Note button. If the shortcuts still work. Made a work around, the buttons are disabled. And I do intercept the ticket.reply and send the agent to ticket with ID1 that does not exist.
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