@paritosh_jain Still I do not clearly understand what you mean by “it doesn’t work”. But, I assume it would be that the encoding is not properly replaced while sending the API request in production. But, it is properly replaced on local testing with FDK.
Since it’s a frontend app, I also need your browser information to replicate the similar environment.
FDK is a simulation CLI that works like the production platform. If there’s an issue with it, we can fix it for smoother testing.
To acknowledge the issue, we have to replicate the issue on our end. I want to collect FDK and Node versions to replicate the same at my end and pass it to the relevant team if I am able to reproduce the issue.
If you are sure about the issue and would like to interact with the Freshworks platform engineers, please create a support ticket and the team can look at it and help troubleshoot and resolve the issue.