I have project(parent-child customer app) like synching all conversations
I am doing logic like when ever conversation comes i am handling in note body as incoming true so that infinite loop will break, whenever a conversation has incoming true not creating a note and for customer responded conversation making as private note and incoming true
but in client account for forward conversation & reply, giving a reply via email to that conversation coming like incoming true and private as true
how to handle like for this type of conversations in client account for note synching?
Can anyone help me on this
Thanks & regards,