Create Task event not triggering in Freshworks CRM

Osama_Abid · March 4, 2021, 8:00am

Im developing a serverless app where i want details of the newly created task using onTaskCreate event callback but for some reason it is not triggering when I create a task. onTaskUpdate event is working perfectly and triggering as it normally should. Any support would be highly appreciated.

ManiDeepak_Vandrangi · March 5, 2021, 9:58am

Is the event getting triggered while testing via fdk? If so, can you wait for some time for the callback event to be triggered.

Osama_Abid · March 5, 2021, 10:42am

Thank you for replying. I did wait for some time for the response to be logged but it didn’t. onAppInstall, onAppUninstall and onTaskUpdate events are logging perfectly.

ManiDeepak_Vandrangi · March 6, 2021, 4:47am

Is the onTaskCreate event getting triggered properly while testing locally?

Osama_Abid · March 8, 2021, 6:01am

Yes It Is being triggered when simulating events. But its not getting triggered when installing custom app on freshworks CRM

ManiDeepak_Vandrangi · March 10, 2021, 5:19am

Will follow up with you in personal message

Osama_Abid · March 10, 2021, 5:33am

Issue Resolved. Thank You

Janak_Mer · April 14, 2022, 10:49am

@ManiDeepak_Vandrangi : Can you mention how this will be resolved? I m facing similar challenges. Any help here…