Hi Team,
Please provide API to update CSAT status. There is a requirement to update the CSAT status to ‘Not Responded’ if the feedback is not provided for 24Hrs.
Thank you.
Hi Team,
Please provide API to update CSAT status. There is a requirement to update the CSAT status to ‘Not Responded’ if the feedback is not provided for 24Hrs.
Thank you.
Hi @Karuppu_Samy,
No public API is available to update the CSAT surveys.
Please contact Freshdesk support (support@freshdesk.com) for any custom request and to get any alternatives in the portal.
Thanks.