There is currently no event that gets triggered when the user submits the CSAT form. I checked the onMessageCreate event also and that is also not triggered. Is there a way I can trigger a callback on the user submitting the CSAT score?
Good Day! Welcome to the community,
we don’t support CSAT Submission on conversation update product event,
we will take this as a feature request.
please keep an eye on the whats new section on feature update
Hope it helps
Is there any way or event that gets triggered for CSAT submission?
Nope, there is no events for CSAT submission.
Moving this topic to #ideas