CTI Framework Hide Softphone api


I wonder if it is possible for you the implement a feature for hiding the softphone when using your CTI Framework application?

You currently have an api for showing the softphone:

window.parent.postMessage({action: "show_softphone"}, '*');  

We would like to be able to hide the softphone as well. Sometimes it covers the information and links when navigating to a requester or a ticket.


Thank you for your input on this @Peter_Telavox . We will capture this as feedback and pass it on to the Freshservice team so they can prioritize this.


Thank you for looking into this for us Satwik!

Hi @satwik

I wonder if you have received any feedback from the team regarding out feature request?

1 Like