CTI Framework Hide Softphone api

Ideas
,
#1

Hi,

I wonder if it is possible for you the implement a feature for hiding the softphone when using your CTI Framework application?

You currently have an api for showing the softphone:

window.parent.postMessage({action: "show_softphone"}, '*');

We would like to be able to hide the softphone as well. Sometimes it covers the information and links when navigating to a requester or a ticket.

2 Likes
Hide softphone for custom CTI in Freshservice
#2

Thank you for your input on this @Peter_Telavox . We will capture this as feedback and pass it on to the Freshservice team so they can prioritize this.

4 Likes
#3

Thank you for looking into this for us Satwik!

#4

Hi @satwik

I wonder if you have received any feedback from the team regarding out feature request?

1 Like