Custom API without pagination limits

Product
,
1

In Freshdesk Ticket API, we are already aware that we can get a maximum of 300 pages (9000 tickets) will be returned.

Is it possible to get a customized version of API to return more than 9000 tickets?

1 Like
2

Hello Ajith,

if Iā€™m not mistaken, above 300 pages Freshworks calls deep pagination, which causes loss of performance, the recommendation is to use the filter ā€œ/api/v2/tickets?updated_since=2015-01-19T02:00:00Zā€ but yours script will need to handle this every pagination reaching 300!

1 Like
3

@ajithr,
As per the documentation, there is no customized version of API is available from the product side,
for now, you are able to retrieve only 9000 tickets.
but let me check with the product team and get back to you at the earliest

Thanks

4

@ajithr,

I had checked with the product team and they will not be supporting that in the future as well.
Can you please explain the use case here?

so that we will give you the better solution :slight_smile:

Thanks