I have made 2 apps that use the event system of freshdesk : Basically I intercept tickets close events and properties update event et verify clients information.
My problem is that when in dev environment (Using $fdk run in the app folder) the apps work fine but when I verified, packed and installed them, they don’t work.
Events don’t seem to trigger.
Hi @lobose,
Sorry for the delay in responding!
Can you please share with us the app.zip / minimal app.zip which will replicate your problem?
so that we will try to find the root cause of your problem