Custom application to hide common field from all service item

App Platform
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1

Hi,

How can we hide a common field of all service items for all requesters and agents through a custom app?

Thanks!

3

Can you try using client.interface.trigger ("hideElement", {id: "element"}) ? Please see the Interface Methods documentation for details.

This works on the Ticket details page, Change details page, New ticket page, and New change page.

4

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