I am looking to understand the options for customizing the portals new ticket page. We really need to capture more information from our customers to help us streamline responding to issues based on products and teams. Currently it seems the ticket form on the portal uses a partial {{> ticket_new_form}}. I see some community post from years back requesting the ability to customize this form but I see no updates.
Is it possible to add additional fields?
If not, how can we raise this as a high priority feature request?
Thanks
David