Department fields types in Freshservice

Product
1

Hi Team,

I’m working on an custom application where I need to map fields based on their types. Example: text, checkbox, dropdown etc
In order to do the same for department fields in Freshservice. I’m using the following V2 API but I’m not getting any of the types of key-value pair in the response.

API being used

https://test.freshservice.com/api/v2/department_fields

Sample Response object

{
  "created_at": "2021-11-11 12:11:02",
  "updated_at": "2022-07-17 07:15:30",
  "name": "head_name",
  "label": "Department Head",
  "mandatory": false,
  "is_default_field": true
}

Is there any workaround for this? or else can the types be added to the response.
Thanks in advance. :slightly_smiling_face:

2

@mohammed,
Good Day!
Unfortunately, for now, there is no API to return the type of fields.
Meanwhile, let me confirm with the product and let you know at the earliest.

Thanks

2 Likes
3

Hi Santhosh,

Thanks for your reply. Also if type field can be added to Freshservice departments. Please let me know an ETA on when it will be available in the API.
Have a nice day.

4

@mohammed,
As of now, there are no plans to add this request.
Please keep an eye on what’s a new section for more updates / create a support ticket at support@freshservice.com

Thanks

5

@Santhosh

Sure thanks for the update. I’ll follow that what’s new sections

1 Like