Do tickets get deleted permanently in Freshdesk?

Hi Community,

Do tickets get deleted permanently in Freshdesk after being in closed status for more than 120 days? or What is the rule here?

Thanks,
Arshath

Hi, @arshath.h!

It seems that every ‘closed’ ticket, that has been inactive for 120 days, is archived.
See this article:
https://support.freshdesk.com/support/solutions/articles/212901-ticket-archiving

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