Domain White listing in freshdesk app

[Konanki_Prakash]

Hello Everyone,

I am using the single app for handling the freshsales and freshwork crm apps.

i’m facing the domain whitelisting issue in the freshworks crm app. here i’m adding my manifast.json file. please find it below.

"whitelisted-domains": [
    "https://kpi.companyname.com",
    "https://konnect.companyname.com",
    "https://<%= iparam.domain %>",
    "https://*.freshsales.io",
"https://<%= iparam.subdomain %>"
  ],
  "engines": {
    "node": "12.22.6",
    "fdk": "7.0.1"
  }

Thanks ,
Prakash

[Mughela_Chandresh]

Hi @Konanki_Prakash ,

Hope you are fine.

Is there a field named “subdomain” in your iparams.json ?

Please add the following under whitelisted-domains and check the whitelisting issue is resolved.

https://*.myfreshworks.com

https://*.freshworks.com

After adding these urls under whitelisted-domains and if the issue is resolved then please ensure that the value entered in the “subdomain” field is correct.

Thanks and Regards,
Mughela Chandresh