Download issue on freshsales

App Platform
1

Hi Freshworks Team,

I’m having an issue with freshsales installation screen and also with the deal page. I’m unable to download the file from the URL on the following screens.

  1. Installation screen
  2. Deal Page

The approach we are using on the Installation screen was a hardcoded URL, which you can see in the attached screenshot (figure 1).

The approach we are using on the deal page was dynamic URL, which generates when we call API to save the data, and after the data successfully saved it returns the pdf URL which generates on the API call. Please find attached a screenshot (figure 2).

This may be the issue of iframe restrictions. I tried different approaches to get things to work but didn’t get out of it.

image
image1210×800 90.3 KB

2

Hi @owais.raza,

From the app placeholder locations, can you check if you can open these links dynamically using js like so

window.open("<link_to_download_url>","_blank","");
1 Like
3

Hi,

I used the above method but I am facing an issue when I am downloading the pdf so it is redirecting me to a new page but my pdf doesn’t display instead blank page appears but when I copy & paste the same link & tries to open in a new tab so it displays my pdf. I am attaching a video for your reference you may refer the attached video.

video.rar (2.9 MB)

4

Hi @Hem ,

Any Update?