Freshworks developers can now build apps for end-user customers too 
We are delighted to announce the launch of the Early Access Program for End-user apps, where developers can build apps for customer-facing portals in Freshdesk.
The Early Access Program is an opportunity for participating developers to try out, collaborate, test, and validate their use cases on our sprouting developer platform.
As a part of this program, the developer will get their Freshdesk portals enabled to install and run End-user apps.
How to join the EAP
Visit to learn more and be sure to enroll in the EAP program. We will enable the Freshdesk account to build/use End-user apps and notify you shortly.
How to create an End-user application
With the FDK version 8.2.0 or above, developers can build, install and publish end-user apps for Freshdesk.
- Update FDK to
8.2.0version or above. - Run
fdk createin an empty folder - Choose Freshdesk
- Select
your_first_visitor_apptemplate or optionally, you can create the template at one command
fdk create –products freshdesk –template your_first_visitor_app. - Execute
fdk run
Head over to the customer portal and append ?dev=true to view the app running in the appropriate placeholder.
Also, explore our Sample apps which are built to introduce end-user apps, demoing a few features introduced for end-user apps.
Documentation
The documentation covers everything about End-user apps and their features. Learn about various placeholders we support and detailed information on Interface Methods, Event Methods, and Data Methods, SMI usage.
Community Hours
As we launch the EAP, our upcoming Community Hour on 30th June will be everything about End-user apps and their impact on customers and developers. Register to book your slot.
Support and Feedback
While we are in the EAP, we anticipate issues and feature gaps. For any problems, feedback, or feature request, please create a new topic in our developer community forum tagging end-user apps, freshdesk, and feel free to comment for any clarification.