I noticed that the data APIs have been replaced with domHelper APIs in the documentation. But using these in my app, gives me the following error.
The code snippet:
My app location is cti_global_sidebar
I guess that this is the old documentation.
If you look at the “What’s New” section, the last entry is from 2017.
I believe that the right one is this: https://developers.freshdesk.com/v2/docs/quick-start/
2 Likes
Oopsie! 
Thanks!