Hi,
I also tried this with the config/ directory outside of the app/ directory, as you have detailed.
I have tried replacing the contents of my iparams.json with the contents you have displayed above but I am still experiencing the same issue. Do you know what else I can try?
Thanks
@Ayoub_Sebtane,
Have you tried with the above mentioned sample apps?
or try create the app with fdk create, this will give you the predefined template.
and you can try changing the Iparams.json with the above mentioned values and test it.
and if you are still facing issue, kindly share us the app.zip, we will try to find the root cause for your problem!
Hi @Santhosh
I have tried creating a new app, via fdk create, and then using the iparams.json you suggested but I still receive the same response.
I have attached my app.zip for you to look at.
I really appreciate your help! app.zip (56.0 KB)
@Ayoub_Sebtane,
Good Day!
Seems like the app.zip contains specific files,
Can you please share us the complete app, so that we can investigate what is wrong!
Hi @Santhosh ,
Apologies, I have now uploaded a zip of all the files & folders in my directory that contains the previous app.zip folder & files
Let me know if you need anything else.
Thanks! full_app.zip (4.3 MB)
@Ayoub_Sebtane,
I had verified your app in my test system and I am able to see the Iparams (settings) when I run fdk run command.
can you please make sure you are having the latest fdk with you?
I am using version 7.4.1
if you are having old then try to upgrade to the latest version and try fdk run?
Hi @Santhosh,
Thank you for the suggestion but it is still not working.
I upgraded fdk to 7.4.1 (and also npm to 8.5.2), but I am still receiving the same issue.
Do you know what else I can try?
Thanks
Could it be an issue with my IP being blocked by freshdesk or something, as I had this app working on my local machine before trying to migrate across to the server I am trying to run on now?
Can you schedule an office hours meeting with us using the following Calendly link to debug what is wrong? since we could not able to identify with the logs and the code sample which you shared with us
Thank you for your help so far.
I am trying to now run my app locally as you suggested.
I am having trouble configuring the iparams though, as when setting the custom configs, I am receiving the error “Domain or API key is not matching” for my “Youtrack Permanent token” & “creatorDomain”.
I have created a new YT token on my server and updated this throughout my app: service-config.properties.
I cannot find any mention of the domain to set here, and I am unable to input the URL I have previously been using: https://support.featurespace.com/a/tickets/3423?dev=true
Can you provide assistance on what I’m doing wrong here please?
For reference I am using the following iparams.json file, as recommended previously:
{
"apiKey": {
"display_name": "YouTrack Permanent token ",
"description": "Please enter your YouTrack token",
"type": "text",
"secure": true,
"required": true,
},
"api_key": {
"display_name": "Freshdesk apikey",
"description": "freshdesk API requires app calls to include API keys in all of their requests",
"secure": true,
"type": "api_key",
"data-bind": "product.api_key",
"required": true,
"type_attributes": {
"product": "freshdesk"
}
},
"creatorDomain": {
"display_name": "Who is creator of Ben 10 cartoon series",
"type": "domain",
"description": "devrel",
"required": true,
"data-bind": "product.domain",
"type_attributes": {
"product": "freshdesk"
}
}
}
How would I check if the API & domain name is valid?
I believe I have entered the API key & domain name as my Freshdesk API key & domain name I am using for testing.
Could we perhaps schedule a call to go through this as I am not sure what the issue is here, or how to test it further?
We couldn’t see the issue happening when the troubleshooting call happened. The issue got resolved and we don’t know why it wasn’t working before.
