Failed to send Whatsapp template message with video header to 2000+ recipients

Product APIs
#1

Hi, we have an app that uses Freshchat API
Our application sends Whatsapp messages to customers.

The current issue is that when we send a template message that includes a video to 2000+ recipients, we get a fail message like this

“status”: “FAILED”,
“created_on”: 1638943951286,
“failure_code”: “OBM006”,
“failure_reason”: “Expected namespace is empty-Expected namespace is empty. It is either due to the HSM pack is not downloaded yet or input namespace does not belong to your account.”

But when we tried to send to 10 recipients, we succeeded in sending the message.

We send to max 10 recipients in 1 API call,
So we split 2000 messages into 200 api calls.

Can anyone give us an explanation on this?

Thanks

#2

@Ahmad_Syafrudin,
Seems like there is an issue with the API,
Let me check with the product team and getback at the earliest.

Thanks

#3

Hi @Santhosh

Thank you for your response.

Is there any update about this?

#4

@Ahmad_Syafrudin ,
Good Day!
As per the product team, you can send only to 10 recipients in a single API.
and if you are trying to send more then you will get an error.

Hope it helps :slight_smile:

Thanks

#5

@Santhosh

Yes we send only to 10 recipients in single API call.

As previously stated, that we have split message delivery,
200 deliveries with 10 recipients each.

#6

@Ahmad_Syafrudin,
Yes, for now, this is the only way.
i.e split message delivery,
200 deliveries with 10 recipients each.

Thanks