Hi, we have an app that uses Freshchat API
Our application sends Whatsapp messages to customers.
The current issue is that when we send a template message that includes a video to 2000+ recipients, we get a fail message like this
“status”: “FAILED”,
“created_on”: 1638943951286,
“failure_code”: “OBM006”,
“failure_reason”: “Expected namespace is empty-Expected namespace is empty. It is either due to the HSM pack is not downloaded yet or input namespace does not belong to your account.”
But when we tried to send to 10 recipients, we succeeded in sending the message.
We send to max 10 recipients in 1 API call,
So we split 2000 messages into 200 api calls.
Can anyone give us an explanation on this?
Thanks