Failing to enter the error block when freshdesk ticket API is called

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,
1

Hello,

We are trying to call ticket api to catch the contact create event.This portion is working successfully.
But, when I give a wrong api key or invalid contact id to update in freshdesk, I am not getting any response.It is also not going to error block.I am testing this locally but hitting the actual api.

Please see the code below:

          
        var options = { method: 'PUT',
        url: freshdesk_url,
        headers:
        {'cache-control': 'no-cache',        
          authorization:  "Basic " + util.getFreshdeskAPIKey(payload),
          'content-type': 'application/json' },

          body: {
            "custom_fields": {
              "contact_info_from_odoo":newString
                      },
          },
          json: true };


        $request.put(freshdesk_url,options).then(
           function(data) {    
                console.log(data);               
           })           
             , error => {
                      console.log('Request to Freshdesk failed' + JSON.stringify(error));
             };
        })
1 Like
2

hey @JayaB,

Could you please try to make the same api call in Postman and check if you get a response and update in the thread?

2 Likes
3

hey,

This has been resolved.Please feel free to close the ticket.

Here is the correct code,

   $request.put(freshdesk_url,options).then(
           function(data) {    
                console.log(data);               
           }           
             , error => {
                      console.log('Request to Freshdesk failed' + JSON.stringify(error));
             });
        })

Moved the closing bracket after then to after error block.

Thank you for the prompt respsonse!

1 Like