Freshdesk API for integration with other system

Hi,

Is it possible in Freshdesk to parse specific keywords in subject/body and other fields from an incoming ticket and send it to other integrated system through API? If possible pls let me know what all are allowed

Hi @deb_das

You can achieve this using workflow automation on ticket creation where you can trigger a Webhook to external application based on ticket field values.
Or
This can be achieved using onticketcreate event in server-less app. You can put your logic to trigger external API in server-less application.

Cheers!!!

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