Hi,
Is it possible in Freshdesk to parse specific keywords in subject/body and other fields from an incoming ticket and send it to other integrated system through API? If possible pls let me know what all are allowed
Hi,
Is it possible in Freshdesk to parse specific keywords in subject/body and other fields from an incoming ticket and send it to other integrated system through API? If possible pls let me know what all are allowed
Hi @deb_das
You can achieve this using workflow automation on ticket creation where you can trigger a Webhook to external application based on ticket field values.
Or
This can be achieved using onticketcreate event in server-less app. You can put your logic to trigger external API in server-less application.
Cheers!!!