Freshdesk API - Search / Filter ticket on custom ticket fields not working

Running the following query’test’%22

Where cf_sub is a valid custom field.

Query always return

Trying with built-in field like


returns the records we want

Is this a known issue?


Hi @dcohendumani ,

Welcome to the Freshworks developer community :smiley:

Can you try to query the custom field with the Suggested query params below as per the alternate documented in the Example 4 of the Filter Tickets API.

Suggested Query Param:

Let us know if this works!

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