Freshdesk - Canned Response

Raghul_Kumar · January 17, 2022, 10:51am

Hi Team,

Is it possible to disable Canned Response option on ticket reply ?

Raghul_Kumar · January 17, 2022, 12:33pm

hi @Raviraj , @Saif , @Santhosh can anyone help me on this ?

Santhosh · January 17, 2022, 7:31pm

@Raghul_Kumar,
Currently it is not possible to disable the canned response option.

you are able to disable only mentioned fields in this document

hope it helps

Thanks

system · April 17, 2022, 7:32pm

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