We use Freshdesk to support 100 different companies out there and it works fine. Now we are looking at integration with 10 of these companies. We cannot give our API key - since an API key is agent-based and not customer-based. We have been looking at serverless apps to send information back and forth without giving out any API keys.
This will probably work with company 1 down the line it will be a hassel to keep the apps in check. So, my wonder is if it is possible to export (continuously) the entire stack of tickets to an SQL database. From this we can hook up customers system such as Freshservices for instance.
What say you would be the best course of action?
The customers must not be able to “see” eachother.