Freshdesk Messaging Web Messenger is impacting our website performance

Hi :wave:t2:,

Hope you’re all doing well.

I have integrated Freshdesk Messaging Web Messenger inside my website. I run an audit (https://web.dev/measure/) to calculate the performance of the website. In the Performance metrics, I noticed the Freshchat widget tends to impact the score. I got around 60+. Whereas when I ran an audit without the Freshchat widget, I got about 95+ scores in Performance metrics.

Could you please help me with an approach/idea/workaround to improve the score?

Web Technologies:-

  • Next.js - v11.0.1
  • React - v17.0.2
  • Typescript - v4.3.5

You could try adding defer tag to script; although its basic will improve performance overall.