Hello guys, I have the following use case:
I’m doing an integration with a 3rd party app. Here’s the usecase:
- User reachs out the 3rd party by creating a text message there. So a ticket is created on Freshdesk.
- The agent replys on Freskdesk. This answer goes to the 3rdp party app.
- If user replies again on 3rdp party app, a reply is created on Freshdeks ticket, and so on…
Since this integration is by API, makes no sense to notify the user on his email.
So, is there a way to create a ticket on Freshdesk by API and not trigger an email on ticket creation or agent replies?