FreshDeskAPI -> Conversations -> Reply to Forward: Not sending e-mails

Product
1

Hello, I need to alert the forward e-mail on a Ticket Reply, I try to send reply via “/tickets/${ticketId}/reply_to_forward”, but it’s not sending the e-mails.

The http requests works nicelly, but the e-mail notification not triggering.
Thanks for the help

url:

/api/v2/tickets/227441/reply_to_forward

Request body:

{
    body: "test"
    to_emails: ["igor.chagas@vsoft.com.br", "igor.dantas64@gmail.com"]
    user_id: 60017763359
}
2

@Igor45-5
Good Day!
Let me check with the product team and get back to you at the earliest :slight_smile:

Thanks

3

@Igor45-5,
Seems like this issue is account specific,
please contact Freshdesk product support at support@freshdesk.com with account details to investigate further.

Thanks