Freshservice Occasional Agent API keys


Is it possible and/or what are the repercussions for using an occasional agent license and api key in freshservice for registering applications. Is this something that we can do? Or must the API keys to validate apps come from a Full-time Agent?

Thank you for your help.

Hi @Zach,

How is the API key validated during the app registration?
If you’re explicitly using a Freshservice API, which one are you using?

@Raviraj it would be for applications already published to the Freshworks marketplace. At installation most of these applications simply as for an API Key and or Freshservice Domain. So I am not sure how they are validated since I do not have access to the source code.

We do have a “systems” account that is using up an active full-time agent license so that we can designate that account’s api key for whenever we access the Freshservice API V2 to update Agent and Requester information. This is done through a scheduled task that runs nightly against or database of employee information.

Is it possible to use an occasional agent’s API key to process the same requirements of install marketplace apps, and running a scheduled task that uses the Freshservice API?

Thank you for your help.