Freshworks developer support for private discussions

Topics created in the developer forum will fit into any of the categories based on the topic type and area of focus. Some of the queries may require more insights that include your Freshworks products account information, Marketplace apps identities, and other sensitive data that cannot be shared publicly.

What to do for the queries that need private discussions?

We, at Freshworks, have a dedicated support portal to resolve the queries over a private discussion.

Please find the following categories that belong to the Freshworks support portal. The rest of the queries can stay in the developer forum to benefit the community in the future. :smiley:

  • Account specific queries such as,

    • Requesting application logs.

    • Request current modified platform API rate-limits and increase requests for platform features and Product APIs.

    • Queries on paid-apps refund requests and other payment-related asks.

  • Questions specific to your app reviews. (Not general app review queries and know-hows.)

  • Queries on Product APIs by the Freshworks app developers.

  • Product theme customization.

  • Queries on product features.

  • Developer partners and resellers’ communications regarding projects and paid apps.

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